Return and Refund Policy

At Shay's Beauty Oasis, we want you to be completely satisfied with your purchase. If you are not entirely happy with your beauty and wellness products, please review our return and refund policy below.

1. Eligibility for Returns:
   
   • Products must be returned within 14 days of the purchase date.
   • Items must be unopened, unused, and in their original packaging.
   • For health and safety reasons, certain products (such as opened skincare, personal care items, or any consumables) cannot be returned.

1. Refund Process:
   
   • Upon receiving your returned item, we will inspect it and notify you of the status of your refund.
   • If approved, your refund will be processed, and a credit will be applied to your original payment method within 7-10 business days.

1. Exchanges:
   
   • If you received a damaged or incorrect item, please contact us within 7 days of receiving your order for an exchange.
   • We will cover the shipping costs for exchanges due to our error.

1. Return Shipping Costs:
   
   • Customers are responsible for return shipping costs unless the return is due to an error on our part (e.g., wrong item sent, item damaged during shipping).

1. Contact Us:
   
   • Email us at or call [Your Phone Number] to initiate a return.
   • Please provide your order number and reason for the return.

1. Shipping the Item:
   
   • Package the item securely in its original packaging and include any accessories or documentation that came with it.
   • Ship the package to the address provided by our team.

• Gift cards
• Sale items (unless specified)
• Opened skincare or wellness products

Your satisfaction is our priority. If you have any questions or concerns regarding our return and refund policy, please don’t hesitate to reach out. We’re here to help!

Thank you for choosing Shay's Beauty Oasis. We appreciate your business and look forward to serving you!